Kevin at Winegard called this morning at 8:30, a half hour ahead of schedule. He told us the same set of instructions that we had been following and once again the dish did not work! He had us try with the secondary connection, thinking that might work, and it was even worse (if that's possible). Then we told him that the dish was not symmetrical and we took a picture to explain what we were talking about. He sent the picture to his "spec" guys and they said the dish was faulty.
When Kevin saw the picture and heard what his "spec" guys had to say, he told us to set the elevation at 40. We had been setting it at 46. Still nothing. So we tried 41---and finally 42...and then we got a connection. The dish was misaligned by 3 degrees. While that does not sound like a lot, it is when you are trying to connect with a satellite 28000 miles away. We got a connection, but Kevin said, the dish is faulty, so it will go back.
In the meantime, I told him that the dish on the roof of the RV was not working, and since I had him on the line, would he help me troubleshoot it. He was very gracious and told me a few things to do. We discovered the connection inside the RV was working...so that meant we had a problem was on the outside. I climbed up the ladder and took the dome off the dish and discovered that 2 wires were not connected. This is when I called Ron, my RV repair guy at home, and asked for a few more directions. He gave me even better clues as to what needed to be done. After finding a teeny-tiny screwdriver, I reconnected the wires. We turned on the power and the dish started to rotate! Eureka! I put the dome back on the dish and crawled off the roof and set up the receiver box for the roof mounted dish and within 2 minutes we had a signal. We started the process at 8:30 in the morning and we were finally connected at 12:45!
We now have TV...and we are going to return the faulty Anser Carryout Antenna to Camping World tomorrow. It is so nice to know that we are not inept...the problem was with the unit itself! On the downside, it's a 4 hour drive roundtrip to Camping World.
As an aside, Winegard has a bad (online) reputation for keeping you on eternal hold and for never returning calls. Given that, I followed one of the online instructions I read--that of sending a text message to the Winegard help line. I also left two voice mails. It turns out all of the messages I left were answered. Kevin told me he was supposed to call my other cell phone number at 11 AM. The take-away from this experience is to TEXT Winegard with your problem OR use a male name on a voice mail to get attention. Maybe the fact that I had 3 messages to them did not hurt either. Whatever the case, Winegard gave me 2 hours of their time this morning, while we trouble-shot 2 satellite systems. Kevin was knowledgeable and friendly. Thank you Winegard!
Another take-away is the usefulness of smart phone cameras. I sent pictures of the problems to both Kevin and Ron. After seeing the pictures, the fellows knew what to do. Once more, a picture is worth a thousand words. I use my smart phone camera for fun pictures all the time, but using it to troubleshoot a problem is a very good thing!