As you know we live in Geezerville--but we are also snowbirds. Twice a year, I open one house and close another. When I close a house everything is working--so I expect to be working when I return. This year it was another story with the printer.
Let me start from the beginning. We bought our first Hewlett-Packard printer about 40 years ago. They have proven to be reliable work horses, printing thousands of pages over the years. I have been a loyal HP printer user. In fact, one time I bought a computer that came with a "free" non-HP printer and that printer was worth exactly what I paid for it. It crashed and burned soon after installation and I bought a trusty HP printer to replace it. My loyalty might be changing.
My latest HP printer is 2 years old. When I first bought it, it was like any other printer I had had...but in the intervening two years, things have changed. This spring I shut the printer down and when I returned I was unable to restart the printer. I could turn it on, but it would not connect to wi-fi. Of course I went to the usual suspects (YouTube and HP Help) to find out what was going on. Seems like there is now an app that the printer needs...and you have to BUY the app. I already bought the printer...but to make the printer work, I now need an app and I wonder why? The app is quite expensive at $9.99 a week, $6.99 a month, or $89.99 a year, but in the small print, I see there's a free 3 day trial--I download the app to my iPhone and follow the directions and guess what? I still can not get the printer to connect to wifi.
It's time to call in another set of eyes, so the other DrC comes over to help. He finds yet another help page and lo and behold he's told to download the app. We fiddle with settings for another hour getting more and more frustrated only to discover we have NO idea how go get the printer to work. We KNOW the printer works as we used it before we snowbirded away.
Fast forward a couple of days and my neighbor says she's having a computer repair guy coming to her house to fix her computer. I ask if I can piggy-back on her appointment and maybe her fellow can fix my printer. Sure enough, he has the time and after he fixes her computer I escort him to my house while telling him of the problem.
He's in business so he has the $90 HP app already installed on his iPhone. It makes sense for him to have it (but not for me). He opens the app and the screen is different from the free 3 day trial app--there's a place to enter the password to the wifi. I give him the password and a moment later, my printer is working. How come the free 3 day trial app does not have the ability to enter a password?
What does brand loyalty mean when they change the rules? The free trial app is never ever going to work as there's no way to enter the password. I'm thinking, what happens when I shut down the computer next summer...will I ever be able to "wake it up" again? Probably not. HP wants me to buy the printer, buy the expensive ink and now rent the app in order to make the printer work. NO! I'm not going to do that. When the printer dies the next time, I'm going to buy another brand of printer that does not charge me 3 different ways to use it. It's HP abuse at its most subtle. Buy Buy Buy. I hope other printer companies don't copy the HP model. It's really nasty. Just a friendly (aka rant) reminder...be careful out there--HP is trying to rip us off. Remember, we're all in this together.